Question
- What if I receive a flawed product?
When receiving a flawed product, please take a picture and contact your sales rep. to arrange return or replacement.
- What if I receive a product that I do not need?
When receiving products you do not need, please contact your sales rep. to return or replace. You need to cover the shipping fee.
- How to return or replace my products?
In 30 days after the delivery, you could always claim a return or replacement if the products are flawed or you are not satisfied. Please notice customers need to cover shipping fee.
- What if I need some parts of an implant system Denracle does not provide?
Denracle also provide customized products. If you are in need of implant parts of a particular brand or if you have your own special design, you could ask for OEM/ODM service. Please see our OEM area.
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